Terms and Conditions

The following Terms and Conditions apply to all business relationships between the customer  (“you” or “User”) and Panicherevo Heritage Ltd., following named as “us” or “we”.

General

By placing an order you accept our Terms and Conditions. Confirmation of an order will be made via email by us. Please note that there may be certain orders that we are unable to accept and must cancel.

Payment

For online orders we accept the following payment methods: Visa, Mastercard, American Express. These payments are processed through the payment processing system of PayPal. Order payments are usually processed in real-time.

We also accept wire transfer to our Bulgarian Bank account. The items will be shipped after receipt of the amount due.

Cash payment is accepted when arranging pick-up or delivery (only possible in Sofia and Berlin).

Shipping

We use German and Bulgarian post and DHL as our shipping service. Delivery times vary depending on the destination. If you are located in Sofia or Berlin, pick-up or delivery may be arranged. Please specify when placing an order.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Panicherevo Heritage Ltd.
 Cveta Troitza Bl 353 A, Apt. 41 1309 Sofia, Bulgaria; Email: shop@littlerosefields.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, less the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Panicherevo Heritage Ltd.
Cveta Troitza Bl 353 A, Apt. 41 1309 Sofia) without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning (shipping cost) the goods.

Damages

If the item is damaged on arrival, please notify us within 24 h of receipt of product, or else we would be unable to exchange it for you. If the item proves to be damaged on arrival, it will be exchanged with a new one.

If the item proves to be defective, return it with its original package within 2 weeks of arrival for a full refund.

Please contact us first before returning any items. All returns must be authorized by us in writing first and all items returned must be in its original package and in original condition otherwise no refund may be made.

Privacy Policy

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Panicherevo Hertiage Ltd. collects and uses Users personal information for the following purposes:

  • To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to these Terms and Conditions

Panicherevo Hertiage Ltd. has the discretion to update these terms and conditions at any time. When we do, revise the updated date at the bottom of this page. You acknowledge and agree that it is your responsibility to review these terms periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about these Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at:

Panicherevo Heritage Ltd.
Cveta Troitza Bl 353 A, Apt. 41

1309 Sofia, Bulgaria

Phone: +49 (0) 163 1629962

email: shop@littlerosefields.org